Refund policy

Returns
Store credit will be issued for items returned within 14 days of purchase for unused/unopened and original tags intact, when accompanied by store receipt. Special orders and furniture sales are non-returnable/non-exchangeable.

**Sale items are final sale and not eligible for exchanges or returns.

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return to Store Credit, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at elladesignpa@gmail.com and send your item to: 855 El Camino Real #109, Palo Alto, California US 94301.

Shipping
To return your product, you should mail your product to: 855 El Camino Real #109, Palo Alto, California US 94301

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.