Our Shipping Policies
Service updates due to COVID-19 outbreak - Temporary halt to orders requesting international shipping (excluding, Canada and Mexico).
We process orders Monday through Friday, excluding holidays. Orders received on weekdays after 12pm PST, on weekends or holidays will begin processing the next business day. Shipping times may also vary due to the availability of our merchandise.
Kingsland Classic Collection products may take 7-10 business days, depending on availability.
Domestic Shipping Options and Rates
All domestic ELLA packages are shipped via USPS or UPS and we offer different shipping options for delivery within the United States. Please allow 1-2 business days after placing your order for processing.
Estimated Domestic Shipping Costs
Standard Ground (5 to 7 business days) - $15.95
Heavy Goods Ground Shipping: 35.0 lb – 55.0 lb -$55
Three Day Select (3 to 4 business days) - $35
2nd Day Air (2 business days) - $43
Next Day Air (1 business day) - $79
At this time, we are unable to ship to P.O. Boxes, APO addresses, or US territories. For International shipping options and rates, please contact us.
Tracking Your Order
You can quickly and easily track the progress of your shipped order via UPS:
- Find the UPS tracking number in your shipping confirmation email.
- Click on the tracking number link to view your item's tracking page on the carrier's website. If clicking on the number doesn't work automatically, visit the carrier's website directly and and enter your number to track your order shipment.
Multiple Item Orders
If your order includes several items, they may be sent to you in individual packages from different locations. If this is the case, you will receive an email notification as soon as each individual item is shipped to you. Each email will include the tracking number for that specific package and you will be able to track the progress of each item using the method outlined in Tracking Your Order, above.
International Shipping - Temporarily unavailable
ELLA can ship items to more than 100 countries and territories worldwide via USPS , UPS and DHL. For International shipping options and rates, please contact us.
FREE Shipping Promotions
ELLA's FREE Shipping promotions apply to domestic shipments within the U.S. via USPS standard mail.